Refund policy

RETURN AND REFUND POLICY

At beautybag.bg we strive to provide products of the highest Italian quality. If you wish to return a purchased product, this policy sets out the conditions and procedure in accordance with the Consumer Protection Act (CPA).

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### 1. RIGHT OF WITHDRAWAL (14-DAY PERIOD)
1.1. Every buyer has the right to withdraw from a distance contract and return the purchased goods within **14 calendar days** from the date the parcel is received from the courier.

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### 2. RETURN CONDITIONS (CRITICALLY IMPORTANT!)
Due to the specific nature of cosmetic products and perfumery, the following strict safety and hygiene requirements apply:

2.1. **EXCEPTION TO THE RIGHT OF WITHDRAWAL (Art. 57, item 5 of the CPA):**
> *Returns are NOT accepted and refunds are NOT issued for perfumes, cosmetic or hygiene products whose factory protective packaging (cellophane, protective seal, foil or protective tape) has been unsealed, opened, torn or used after delivery.*

2.2. For a return to be accepted, the product must meet the following conditions:
- Be in its **original, undamaged commercial condition**.
- The factory cellophane/seal must **NOT have been opened or removed**.
- The bottle and sprayer must **NOT have been used**.
- The packaging must not be damaged, scratched or stained.
- Be returned together with all accompanying documents (receipt/waybill from the courier).

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### 3. EXCEPTIONS AND COMPLAINTS FOR DAMAGE
3.1. **Parcel damaged in transit:** All our parcels ship with the **“Inspect before payment”** option. Please inspect the parcel in the presence of the courier. If you find breakage or leakage of the product, ask the courier to draw up a **Damaged Parcel Report**.
3.2. **Factory defect:** In the case of a confirmed factory defect of the sprayer or a wrongly shipped product, the beautybag.bg team bears all shipping costs for the replacement or return.

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### 4. RETURN SHIPPING COSTS
4.1. When exercising the right of withdrawal (without fault on the part of the Seller), all **costs of returning the goods are entirely at the Buyer’s expense**.
4.2. The parcel must be sent without cash on delivery to an Econt or Speedy office designated by us, with the “Inspection” option included. Parcels sent with cash on delivery will not be accepted.

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### 5. REFUND PROCEDURE AND METHOD
5.1. **Return request:** Before sending the product back, you must contact us by email at **support@beautybag.bg** or by phone at **+359 [Your phone]** to agree on the details.
5.2. **Inspection:** After receiving the returned product, our team carries out a thorough inspection to verify that the factory packaging is intact.
5.3. **Refund period:** If the return is approved, the amount is refunded within **14 business days** from the date we receive the goods.
5.4. **Payment method:** The refund is made:
- To a **bank account (IBAN)** provided by the customer.
- Or by **courier money transfer** via Econt / Speedy.